Account Help

Billing FAQ

When will I receive my first bill for Premium Membership?

That depends on which payment plan you choose.

If you are signing up for monthly payments, your account will be charged for $10 at the beginning of every monthly period.

If you are signing up for an annual payment plan, you will be charged for $99 immediately, a discount
value of $21.

How do I change my payment information?

You can manage your subscription, including changing your payment information, from your User Settings page.

Can I downgrade my account?

Yes, you can downgrade your account at any time. However, if you downgrade your membership in the middle of a billing cycle, your Premium Membership will continue up until the end of that billing cycle.*

If I withdraw from a credit-eligible course, can I get a refund?

Unfortunately, credit-eligible course enrollment fees are non-refundable.*

Does Kadenze offer scholarships?

Currently Kadenze doesn't have a scholarship program for students, but we're working to provide them in the future.

*For our full billing policy, please refer to the Billing Policy article.